Not Getting Proper Upload Speed From Comcast Gigabit Internet Troubleshoot Solved

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HP PCs - Slow Net Troubleshooting (Windows ten, 8)

This document is for HP computers with Windows 10 or Windows viii.

The computer stops responding or performance becomes poor after connecting to the Internet. Use this document to resolve the most common problems that crusade the estimator to stop responding or cause Internet browsing to ho-hum downwards.

note:
This document contains instructions to restart your estimator. Bookmark this page for easy reference.

Testing your Internet connexion speed

Use one of the following methods to test your Internet connection speed both before and after performing the troubleshooting steps in this certificate to see whether your connection speed improves.

Network Speed Examination

Employ the Network Speed Examination to mensurate your network response fourth dimension, download speed, and upload speed. Based on your connexion'south speed, Network Speed Test will tell you lot what activities y'all can do, such as stream music or high-quality video. Download this free app from the Windows shop using the following instructions.

In Windows, search for and open up the Microsoft Store.
In the Microsoft Store, search for network speed test, and then select the Network Speed Examination app in the search results.
Click Become, and wait while Windows downloads and installs the app.
Select Launch to open the app.

If requested to permit the app access your precise location, click Yes.

note:
You can change this afterward in the Settings app.
Click Offset to run the test.
When the test is complete, the results display on the screen showing the connection blazon, and download and upload speeds, as well equally other network information.

Bing Speed Test

Use the Bing Speed Test to measure your network response time, download speed, and upload speed.

In Windows, search for and open Bing.com.
In Bing, search for speed test.
When the Speed test displays, click Outset.
When the test is consummate, the results display showing the "ping" (network response) time, and upload and download speeds.

Troubleshooting

Use the post-obit steps to resolve the most common problems that cause the computer to stop responding or cause Internet browsing to tiresome downward.

Step ane: Detecting and removing spyware and adware

If the computer becomes ho-hum subsequently connecting to the Internet, or your abode folio changes to a page y'all do not want, or unwanted desktop links brandish, or advertising windows popular upward repeatedly, then the computer probably has spyware or adware installed. Spyware and adware can be very difficult to remove manually. For more data almost spyware and how to remove spyware from the estimator, go to Computer Might Be Infected past a Virus or Malware (Windows x, viii).

Step 2: Scanning for and removing viruses

Many viruses use an Internet connexion when a browser window is opened and can cause the computer to slow downward or stop responding. For more information near how to scan and remove viruses, go to Figurer Might Be Infected past a Virus or Malware (Windows 10, 8).

note:
After scanning and removing spyware and viruses, run Windows Update to update your computer.

Step iii: Blocking browser pop-ups

A popular-upward is a small web browser window that appears on top of the website y'all are viewing. Pop-upwardly windows often open every bit soon equally you visit a website and are unremarkably created by advertisers. Web browsers accept features chosen pop-upwards blockers that can forbid pop-upwards windows from appearing. In about popular-up blocker programs you can choose the level of filtering you lot want, select which pop-ups you want displayed and build a blacklist of those y'all practise not. See Blocking Pop-up Windows or Advertisements for more information.

Step 4: Clearing browser history, removing temporary Internet files, and resetting browser settings

Certain items in the history or settings of a browser can brand your connectedness to the Net very boring. Articulate your browsing history, remove temporary files that may be causing problems, and to reset your Internet settings.

Edge browser

Articulate history, remove temporary files, and reset settings in the Edge browser.

In Microsoft Edge, click the More actions icon in the top left corner, and and then select Settings.

The General settings window opens.
In the General settings window, select Privacy & Security
In the Privacy & Security window, select Choose what to clear.
Check the boxes next to Browsing history, Cookies and saved website information, and Cached data and files, and Tabs I've set aside or recently closed, and and then select Clear.
Run a network speed exam again.

If the issue persists, continue to the next step.

Internet Explorer

Clear history, remove temporary files, and reset settings in Net Explorer.

In Windows, search for and open Manage browser add-ons.
In the Cyberspace Properties window, select Manage add-ons.
On the Manage Add-ons window, select Toolbars and Extensions, and then select All add together-ons from the Show drop-downwardly bill of fare.
In the Manage Add together-ons window, select add-ons that are enabled, and and so click the Disable button in the lower right corner. Repeat this pace for each improver that is enabled.
Select Close to render to the Cyberspace Backdrop home window.
Select the General tab, and then in the Browsing history area, click Delete.
On the Delete Browsing History window, select Preserve Favorites website data, Cookies and website data, Temporary Internet files and website files, and History, then click Delete.
After the computer deletes the browsing history and returns to the Internet Properties windows, select the Security tab.
Select Reset all zones to default level, and and so click Apply.
Select the Content tab, and and then select Clear SSL Land.
Select OK in the SSL enshroud confirmation message that displays.
Select the Advanced tab, and then click Reset.
On the reset Internet Explorer Settings window that opens, select Reset to confirm your changes.
In the Reset Internet Explorer Settings window, click Close.
Restart your estimator, and and so connect to the Internet and perform another speed test.

If the effect persists, proceed to the next pace.

Step five: Updating network drivers

Some lockup issues have been identified and resolved through network commuter updates. Updating you network commuter might increase Internet speed.

If prompted, select your country/region, and then follow the on-screen prompts to identify your production.
Select Software, Drivers and Firmware.
On the Drivers and Downloads page, select your operating system from the Select your operating organisation drop-downward, and then click Next.
Select the plus sign+ next to Driver - Network to expand the list of available network drivers.
Select the network or modem commuter update from the list. For example, Realtek RTL8139 LAN Driver Update.
Click the Download push button.
When the download bar displays at the bottom of your screen, click Relieve.
When the download completes, click Run.
Follow the on-screen instructions to complete the download.
Restart your figurer, and so connect to the Internet.

If the reckoner stops responding or performance becomes poor, go on to the next stride.

Step 6: Disabling software that opens with Windows

For troubleshooting purposes, reduce the amount of software that opens with Windows to try to detect out if a software conflict is occurring and slowing your Internet connection.

To disable automatically opening software, employ the Microsoft System Configuration software (Msconfig) as follows:

In Windows, search for and open msconfig.
On the General tab, select Selective startup, remove the choice adjacent to Load startup Items, and and then select OK.
Restart your figurer, and and so connect to the Internet.

If the computer stops responding or performance becomes poor, continue to the next step.

Step 7: Contacting your Internet Service Provider

Call your local Internet service provider (ISP) or visit the website to see if your provider is currently experiencing technical difficulties. If your provider is currently experiencing technical difficulties such equally poor latency or long wait times, you must wait until the problems are resolved past your ISP. Also, if your Internet service provider requires special software to connect the Internet, enquire if you lot should reinstall the software. If so, use instructions provided by your ISP to remove and reinstall your ISP software.

After contacting your Internet service provider, restart your computer, then connect to the Internet. If the computer stops responding or performance becomes poor, disable or modify how the programs on your calculator access the Internet.

Step 8: Disabling or modifying how programs access the Internet

Sometimes software programs automatically access the Internet. This is usually washed to keep the software up-to-date and to provide alerts for new product availability. Sometimes, the software that is accessing the Internet can lock up, such as when a software program is attempting to connect to a website that is no longer in service.

Programs that access the Cyberspace automatically include:

Java update
Windows Media Center
Windows update
Symantec Live Update
Adobe Acrobat

Symptoms and solutions related to software programs and Net connectedness problems:

The connection to the Internet becomes very wearisome or freezes at a specific time of day: Many software programs attempt to get updates or data at regularly scheduled times. For case, Windows Update might attempt to automatically download and install of import updates for Windows every dark at midnight. The problem might be worse when 2 or more software programs attempt to connect to the Cyberspace at the same time. To resolve, disable automatic updating inside the options of the software program(s), or adjust the time at which the software program automatically installs updates (if an selection is available).
The connection to the Internet becomes very deadening or freezes when a software program is opened: Some software programs immediately attempt to connect to the Internet when opened. Either disable the connectedness characteristic inside the options of the software program, or consult the software vendor's support website for a solution. When searching for a solution, be sure to use the exact championship of the software and the version of the software program, if known.
The connection to the Internet becomes very deadening or freezes when Windows loads: When Windows initially starts and an Net connection becomes available, many software programs try to connect to the Internet every bit before long as the Internet connection becomes available. To resolve, prevent software that uses the Cyberspace from loading with Windows (as was done in a previous step), disable automatic updating within the options of the software plan(due south), or adjust the time at which the software program automatically installs updates (if an option is available).

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Source: https://support.hp.com/us-en/document/c03460887